In case of any complaint, grievance or any other service related issue, the borrower may reach us through any of the following modes:

By way of physically visiting the Branch and post a complaint in the Complaint Register maintained at our branches. Customers can visit our branch during visiting hours between 10 a.m. and 5 p.m. from Monday to Friday & from 10 a.m. to 1 p.m. on Saturdays (except on public holidays)

Customers can contact us at +91-80-2655 2822 between 10 a.m. and 5 p.m. from Monday to Friday & from 10 a.m. to 1 p.m. on Saturdays (except on public holidays)

Customers can also reach us vide E-mail: info@Nivasaassociates.com

By way of written letter addressed to Registered office of the company - To The Customer Service Manager – Home Loans, Nivasa Associates., 22, 23, 24, 25/101/3, 3rd Floor, BNR Complex, Sri Rama Layout, Opp. RBI Layout, 7th Phase, JP Nagar, Bangalore – 560078.

In case of delay or unsatisfactory response or non-response through the above modes, the borrower(s) may escalate the pending complaint, grievance or any other service request to:

If the borrower(s) is still dissatisfied with the response received/or where no response is received, the borrower(s) may approach the complaint Redressal Cell of National Housing Bank (NHB) by lodging their complaints in

Online mode at the link https://grids.nhbonline.org.in/(S(gb1kgrqjt2rwhpdfezlqziwr))/default.aspx OR

Offline mode by post, in prescribed format available at link http://www.nhb.org.in/Grievance-Redressal-System/Lodging-Complaint-Against-HFCs-NHB%E2%80%93Physical-Mode.pdf, to Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core 5A, India Habitat Centre, Lodhi Road, New Delhi - 110 003.